Just as I thought I was finally free of NTL, they have sent me a bill for October 1-31st. If you are curious why they are billing me for a service I clearly don't have (they collected the equipment two weeks ago), you obviously aren't familiar with their unsurpassed level of incompetence. At least they can be proud of something I suppose - "NTL - even worse than BT!"

If you ever find yourself unfortunate enough to be one of their customers, beware that complaining / registering a fault will take you the best part of an hour - and that's before you even get to speak with anyone.

It's their attitude that pisses me off more than anything. When we moved out of the last place we phoned them well in advance and waited the obligatory 50 minutes to speak to a CS drone and arranged for a so-called engineer to come and collect the STB and cable modem on the Friday we were moving out. Unsuprbloodyprisingly he didn't turn up. No phone call, nothing. By then my attitude towards NTL was way past caring, I fully intended to leave the boxes on the doorstep for theives / vandals / the weather to take care of. As it happens, we were back in the house on Sunday, doing a spot of last-minute cleaning when there was a knock on the door. Guess who? Yup, a monkey in a boilersuit with an NTL wagon.

He said "NTL - I'm here to collect your boxes".
I said "Weren't you supposed to come on Friday?"
He said "Yeah, well I thought I would come on Sunday - everyone's in on Sunday aren't they?"
Take your boxes and...

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